1. Introduction

Welcome to Emporia Tiles & Bathroom. We value your privacy and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights.

2. Data We Collect

• Personal Information: name, email, address, phone, and billing details when you place orders or request consultations.
• Account & Login Data: usernames, passwords, preferences.
• Usage & Analytics: pages visited, products viewed, CMS interactions—collected via cookies and analytics tools.
• Communications Data: any messages you send to us via email, chat, or web forms.

3. How We Use Your Data

We use your data to:

• Process orders and manage your account.
• Provide design advice and customer assist.
• Send updates, newsletters, order confirmations (with your permission).
• Improve our site, products, and services through analytics.
• Comply with legal obligations (tax, finance, regulatory).

4. Legal Basis for Processing

We process data under GDPR lawful bases:

• Contract Performance: to process orders and deliver tiles.
• Consent: for marketing newsletters and special offers.
• Legal Obligation: for accounting, tax, and customer service compliance.

5. Cookies & Tracking

We use cookies for:

• Essential Functions: login, shopping cart, secure checkout.
• Performance & Analytics: tracking usage to improve our site.
• Optional Marketing: with your consent, for personalized offers.

You can manage cookie settings via your browser or on-site banner.

6. Data Sharing

We share information with:

• Service Partners: payment processors, delivery companies, and website team.
• Legal Authorities: when required by law.
• Group Companies: only if necessary for services or support (with safeguards).

We never sell or rent personal data to third parties.

7. Data Security

We maintain technical and organizational measures:

• Secure HTTPS site and encrypted passwords.
• Restricted staff access to data.
• Regular backups and intrusion monitoring.
• Prompt breach notifications and incident response.

8. Data Retention

We retain your data for:

• Customers: up to 7 years post-final transaction for legal compliance.
• Newsletter Subscribers: until you opt out.
• Inquiry Data: retained up to 12 months if no action taken, then deleted.

9. Your Rights

Under data protection laws, you can:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Request data portability.
• Withdraw consent when required.

10. Third-Party Links

Our site may include links to external websites (e.g., manufacturer sites). We’re not responsible for their privacy practices—please review their policies separately.

11. Children’s Privacy

Our site is not intended for children under 16. We do not knowingly collect data from minors.

12. Contact Us

For questions or exercising your rights, email:
sales@emporiatilesandbathroom.co.uk OR emporiatileandbathroom@gmail.com