1. Introduction

Welcome to Emporia Tiles and Bathroom. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our site, you accept and agree to comply with these terms.

2. Company Information

Emporia Tiles and Bathroom operates in the United Kingdom with physical showrooms in Birmingham and Wednesbury. Our registered trading name is used for all transactions and communications.

3. Products & Services

We sell a variety of tiles and bathroom products including but not limited to:

• Floor tiles
• Wall tiles
• Ceramic and porcelain tiles
• Mosaic, anti-slip, and outdoor tiles
• Bathroom fixtures and accessories

Product images are for illustrative purposes. Colour and finish may vary slightly due to batch differences.

4. Pricing & Payment

All prices include VAT unless stated otherwise. We reserve the right to change prices at any time. Accepted payment methods:

• Credit/Debit Cards
• Bank Transfer
• Online Checkout (via secure third-party providers)

Orders will only be processed upon successful payment.

5. Delivery

Delivery times are estimated and may vary based on product availability and location. Delays caused by third-party couriers are outside our control.

• Free delivery may apply in selected areas including Birmingham and Wednesbury.
• Additional charges may apply for remote or high-weight orders.

6. Returns & Refunds

You have to communicate and confirm the number of days to return unused items in their original packaging. A restocking fee may apply.

Custom or clearance items are non-refundable. Refunds will be processed using the original payment method within the mentioned working days.

7. Warranties & Liability

Products are covered by the manufacturer’s warranty. We do not accept liability for:

• Improper installation
• Damage caused by third parties
• Delays or losses due to external factors

8. Website Use

You agree not to misuse our website or services. This includes:

• Attempting unauthorised access
• Uploading harmful code or viruses
• Using our content for commercial gain without permission

9. Intellectual Property

All website content including text, images, and logos is the property of Emporia Tiles and Bathroom or its licensors. Unauthorised use is strictly prohibited.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be handled under UK jurisdiction.

11. Changes to Terms

We reserve the right to update these terms without prior notice. The latest version will always be available on our website.

12. Contact Us

For questions regarding our terms, please contact: sales@emporiatilesandbathroom.co.uk OR emporiatileandbathroom@gmail.com